Term of Services

Van Plus is the booking agent for independent Man + Van operators. Van Plus take no responsibility for for the individual actions of any man + van operators. All independent Man + Van operators will on request provide you with their driving licence and insurance documentation.

1.1 Privacy

Your privacy is important to us we will never distribute your personal details. Any details we hold for you are on an encrypted server and deleted after 6 months.

2.1 Booking

From booking you have a one hour cooling off period if you cancel during this time there will be no charge. After that time any booking cancelled will incur a 50% cancellation fee any booking cancelled within 24 hours of the booked time is subject to a full price cancellation charge.

There is a 2 hour minimum charge on all jobs. After the first 2 hours, we charge every half hour. The two hour minimum may be waived at our discretion.

Please note unless otherwise instructed we will send you our standard size van which is a LWB VW Crafter or Ford equivalent if you require a different size Van please call our control centre on 0203 5884 901. It is the customer’s responsibility to choose the correct size van we accept no liability for a incorrectly chosen van size – our customer services team will give you all the relevant measurements to help you make your choice.

All returning customers have 10% discount of total price. You must claim this discount at time of booking.

3.1 Cancellation

If the customer changes or cancels the booking after it is already confirmed, the customer will be charged 50% of the confirmed amount. If you change or cancel the booking within 24 hours before the job, you will be charged in full.

Any job not paid upon completion will be subject to a discretionary 30% surcharge.

We reserve the right to change or cancel any bookings.

Terms & Conditions

These terms and conditions will apply when you access the DX website (the “Website”) and should be read in conjunction with the Privacy Policy and other applicable terms which may relate to the services provided through the Website. If you use the Website you agree to be bound by these terms and conditions.

2. Access to the Website and content

2.1 We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated by us at any time. 2.2 We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on the Website from time to time. 2.3 You may not link this Website to any other website. We do not make any representations, warranties or undertakings about the content or services of any other websites to or from which the Website has links and we do not endorse or approve the content of such third party websites.

3. Intellectual Property

3.1 In consideration of agreeing to your use of this Website, you acknowledge that the copyright and all other intellectual property rights in the material contained in the Website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to us or our licensors. All rights are reserved. None of this material may be used, transferred, reproduced or redistributed without our prior written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing. 3.2 You shall retain ownership of the data you submit to the Website. You grant us a world-wide, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner. 3.3 You may only use the trademarks featured in our Website for the purpose of displaying this Website on your computer screen or printing out this website on your printer in accordance with paragraph 3.1 above.

4. Exclusions of liability

4.1 We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Website will be fault free and we exclude liability for any errors or omissions to the maximum extent permitted by applicable law. 4.2 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology. 4.3 Due to the nature of electronic transmission of data over the Internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. 4.4 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or for our fraud. 4.5 Subject to the liability which we accept in clause 4.4: (a) our aggregate liability to you arising out of or in connection with this agreement or use of the Website shall not exceed the fees paid by you for your use of the Service in the preceding 1 months and (b) we shall not be liable in contract, tort or otherwise howsoever arising out of or in connection with this agreement or use of the Website for any indirect loss, consequential loss, loss of profits, data, revenue, business opportunity, anticipated savings, goodwill or reputation. 4.6 Your use of the any of the Services provided by us through the Website shall be subject to any additional terms (including terms relating to the exclusion of liability) which may apply to those Services.

5. Investor Relations

5.1 Any information relating to investor relations on the Website is intended to be useful and informative for customers, investors, the media and others who are interested in Van+. Whilst Van+ has used reasonable care to ensure that any such information is accurate at the time it is published, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Neither Van+ nor any of its affiliates or employees shall be liable for any losses or damage that anyone may suffer as a result of relying on any information, including, without limitation, any loss of profit, indirect, incidental or consequential loss. 5.2 The information contained in the Investor Relations pages is not intended to be and should not be construed as an invitation or inducement to invest or otherwise deal in shares or other securities of Van+ or engage in any other form of investment activity.

6. Financial Information

6.1 Neither an audit nor a review provides assurance on the maintenance and integrity of the website, including controls to achieve this, and in particular whether any changes may have occurred to the financial information since first published. These matters are the responsibility of the directors but no control procedures can provide absolute assurance in this area. 6.2 Legislation in the United Kingdom governing the presentation and dissemination of financial information differs from legislation in other jurisdictions.

7. Data submitted by you

You warrant that you have taken all reasonable precautions to ensure that any data you submit to the Website is true and accurate and free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.

8. Payment

8.1 You shall pay any applicable booking fees and/or other charges incurred by you in accordance with the payment provisions set out on the Website from time to time.

8.2 If a pre-authorisation is taken to secure your booking the funds will be held until the date of your booking, where the total amount is charged upon completion, including any agreed overtime. In the case no payment is to be taken from the card, for instance if you are cancelling within the hour cooling off period, as no funds are taken, therefore completing the transaction, it will take 3 – 5 working days for the pre-authrisation to be voided.

9. Data protection

We are committed to protecting your privacy. Our privacy practices are set out in our Privacy Policy. We may disclose your details or access your account where this is necessary for your use of the Services or if required to do so by law or any other applicable regulator, compliance monitor, Governmental or law enforcement agency.

10. Termination

10.1 We may terminate or suspend your access to the Website and/or the services within it at any time. 10.2 All disclaimers, indemnities and exclusions in these terms and conditions shall survive such termination.

11. General

11.1 The content of this Website is directed solely at those who access the Website from the United Kingdom. We make no representation that any product or service referred to in this Website is available or otherwise suitable for use outside of the United Kingdom. 11.2 If any provision contained in these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected. 11.3 If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion. 11.4 We may modify these terms and conditions at any time. Your continued use of the Website signifies your acceptance of such modifications. 11.5 We do not take responsibility for any event which is outside our reasonable control nor for any consequential loss arising from such an event.

12. Booking

12.1 From booking the client (“you” “customer”) have a one hour cooling off period if you cancel during this time there will be no charge. After that time any booking cancelled will incur a 50% cancellation fee any booking cancelled within 24 hours of the booked time is subject to a full price cancellation charge. 12.2 There is a 2 hour minimum charge on all jobs. After the first 2 hours, we charge every half hour. The two hour minimum may be waived at our discretion. 12.3 Any goods valued over £300 are transported at the owner’s risk. 12.4 Please note unless otherwise instructed we will send you our standard size van which is a LWB VW Crafter or Ford equivalent if you require a different size Van please call our control centre on 0203 5884 901. It is the customer’s responsibility to choose the correct size van we accept no liability for a incorrectly chosen van size – our customer services team will give you all the relevant measurements to help you make your choice.

13. Cancellation

13.1 If you change or cancel the booking after it is already confirmed, the customer will be charged 50% of the confirmed amount. If you change or cancel the booking within 24 hours before the job, you will be charged in full. 13.2 Any job not paid upon completion will be subject to a discretionary 30% surcharge. 13.3 We reserve the right to change or cancel any bookings. 13.4 We reserve the right upon non-payment of cancellation charge to register your details with various blacklists and credit ref agencies. 14. Job Conditions 14.1 If the customer chooses our no loading service they are solely liable for any damage to their goods the driver will not have any involvement in the loading and unloading of goods. Our insurance will only cover your goods in the event of a road traffic accident. 14.2 All our drivers carry trolleys straps and blankets but please tell our call agents if you have any requirements other than the above. 14.3 Arrival time on any job is estimated. We will do our best to be on time, but there might be delays caused by circumstances out of our control. (E.g. weather, traffic…) 14.4 We do not accept responsibility for any customer loses due to out of our control pick-up/ delivery delays. We will not offer any refunds for lateness. All payments must be made in cash or pre-arranged credit or debit card, upon job completion. Any other kind of payment must be agreed on and made at least 7 days before moving day. 14.5 We do not accept responsibility for damaged or lost property after job is complete and payment is completed. We also reserve the right in the event of non-payment to distribute your phone and address details to various blacklists. 14.6 On international jobs we take 50% deposit to purchase ferry tickets, the final 50% is paid over the phone to the office after the completion of the job. 14.7 All goods in transit are insured up to £300. Any goods which exceed this worth must be covered by client’s insurance. Any claim which exceeds this amount is non-refundable. Our excess is £75. Our insurance covers items in transit only. It will not cover any damage which happens inside a property. If you need any further cover for moving, contact your insurance company and get appropriate insurance cover. Any breakages must be mentioned to the driver as once the driver has the left the job, Van Plus cannot be liable for any damages. 14.8 An additional charge for spares may apply.

14.9

If any of the addresses you are travelling to or from enter the congestion zone a congestion fee will apply.

14.10

For bookings before 8am and after 7pm please call the office to enquire about our prices.

15. Customer Responsibilities

15.1

It’s the customers responsibility to provide parking (reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job.

15.2

It’s the customer’s responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing.

15.3

It’s the customer’s responsibility to dismantle before our arrival any unit, system, furniture and beds. Drivers can help dismantle however please may this clear when booking a job so the driver has the correct tools.

15.4

It’s the customer’s responsibility to make sure that all items will fit in the new premises. (E.g. wardrobe, bed, sofa etc…) We are not insured for removing any doors or making new entrances to the premises.

15.6

If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc.) we reserve the right to add an extra cost to the final bill.

15.7

No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.

15.8

We accept no liability for damage done to any items outside of the van. We only accept liability down to driver negligence or a road traffic accident that is the drivers fault.

15.9

If we are not told that a job may need multiple journeys you will incur a fuel charge charged at our standard rates.

12. Governing law

These terms and conditions are governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which each party submits.

Privacy Policy

Van Plus (“Van+”, “we” and “us”) takes your privacy seriously. This Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential. Please read this Privacy Policy carefully as once you use the Van+ website (“Website”) and/or the services provided through the Website (“Services”) you will be regarded as having read and accepted this Privacy Policy. You must not use our Website or our Services if you do not accept this Privacy Policy. The information we collect We will collect personal information about you which you give to us when you register to use our Services. The provision of the Services to you may also require us to store details of your transactions. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary. Purposes for which we use information about you We may use your personal information for the following purposes: (a) to enable you to access this Website; and/or (b) to enable you to access and use the Services; and/or (c) to personalise aspects of our overall service to you; and/or (d) to send you information we think may be of interest to you; and/or (e) to communicate with you If you wish to withdraw your consent to any such use of information about you, please let us know, by writing to us at our Registered Office. Passing on information about you We may need to disclose information about you if you breach this Privacy Policy and/or Terms and Conditions of Use. We may also disclose or access your account if required to do so by law or any Governmental body. You agree that we may pass on your personal information to our reputable selected partners. If you wish to withdraw your consent to any such disclosure please let us know by writing to us at our Registered Office.

Security

Keeping information about you secure is very important to us. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Cookies

A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server. It is essentially an “identification card” relating to you. The main purpose of our cookies is to identify you when you visit our Website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page. We use cookies to provide you with a better service tailored to suit you. We will store your cookies for a maximum of three months. Cookies help you to save time. For example, if you register for our Services, a cookie helps us to remember who you are and what your preferences are. Next time you return, we can fill in any questions that you have already answered. The more you tell us about yourself, the more we can help to find information or products you want. You can adjust your Internet browser setting to reject cookies, however, if you do not accept incoming cookies then the performance of our Website on your system may be impaired. Transferring your information abroad Information supplied by you to us will only be transferred abroad by us or our agents for the purpose of performing contractual obligations to you, or when you have given your prior consent to such transfer.

Your Rights

You have certain rights under the Data Protection Act 1998 (the “Act”). For example, we will let you have a copy of all discloseable personal data we have about you should you request it. Pursuant to the Act, there is a fee for the provision of such data.

Updates

This Privacy policy has been developed in accordance with our legal obligations and may be updated from time to time.

We reserve the right upon non payment of cancellation charge to register your details with various blacklists and credit ref agencies.

Job Conditions

If the customer chooses our no loading service they are solely liable for any damage to their goods the driver will not have any involvement in the loading and unloading of goods. Our insurance will only cover your goods in the event of a road traffic accident.

All our drivers carry trolleys straps and blankets but please tell our call agents if you have any requirements other than the above.

Arrival time on any job is estimated. We will do our best to be on time, but there might be delays caused by circumstances out of our control. (E.g. weather, traffic…)

We do not accept responsibility for any customer loses due to out of our control pick-up/delivery delays. We will not offer any refunds for lateness. All payments must be made in cash or pre arranged credit or debit card, upon job completion. Any other kind of payment must be agreed on and made at least 7 days before moving day.

We do not accept responsibility for damaged or lost property after job is complete and payment is completed. We also reserve the right in the event of non payment to distribute your phone and address details to various blacklists.

On international jobs payment must be made before the Van is unloaded at the destination there are no exemptions from this rule. We reserve the right to levy any extra charges or withhold delivery of goods until full payment plus any extra charges are settled in full.

All goods in transit are insured for £10,000. Any claim which exceeds this amount is non-refundable. Our excess is £75. Our insurance covers items in transit only. It will not cover any damage which happens inside a property. If you need any further cover for moving, contact your insurance company and get appropriate insurance cover. Our policy is available upon request.

An additional charge for spares may apply.

If any of the addresses you are travelling to or from enter the congestion zone a congestion fee will apply.

For bookings before 8am and after 7pm please call the office to enquire about our prices.

A fuel charge may apply on any job over 6 miles.

3.1 Customer Responsibilities

It’s the customers responsibility to provide parking (reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job.

It’s the customer’s responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing.

It’s the customer’s responsibility to dismantle before our arrival any unit, system, furniture and beds.

It’s the customer’s responsibility to make sure that all items will fit in the new premises. (E.g. wardrobe, bed, sofa etc…) We are not insured for removing any doors or making new entrances to the premises.

If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc.) we reserve the right to add an extra cost to the final bill.

No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.

We accept no liability for damage done to any items outside of the van. We only accept liability down to driver negligence or a road traffic accident that is the drivers fault.

All goods in transit are insured for £1000 Any claim which exceeds this amount is non-refundable. Our excess is £350. Our insurance covers items in transit only. It will not cover any damage which happens outside the van or inside a property. If you need any further cover for moving, contact your insurance company and get appropriate insurance cover.

If we are not told that a job may need multiple journeys you may incur a fuel charge.

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